What to say when someone is confiding in you — Ask, don’t tell

“Oh, no — how did you respond?” [Room for reply.] [Any sincere praise or sympathy you can offer.] “Are you okay?” [Room for reply.] “What do you think you’ll do now?” [Room for reply.] “Is there anything I can say or do to help with that, or would you rather I just listen?” [Room for…

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