Relationship Maps by Benna Z. Sherman ©
What do you mean by that?!
“Are you wearing that to the wedding?” Frank asked Diana.
She stared at him for a moment, then turned on her heel and left the room. Frank was puzzled that she hadn’t answered his question. It had seemed pretty straightforward to him. He shrugged his shoulders, muttered, “Women!” to himself and wandered off to the kitchen. When the phone rang on the wall next to him, he answered it.
“Hi, Brenda. Yeah, Diana’s getting ready for the wedding. She’s wearing some flowery thing, mostly blue. Okay, I’ll tell her you called. See you there.”
As he hung up the phone, he turned to see Diana standing in the doorway to the kitchen. He saw that she had that scrunched up look on her face that meant that she was about to cry but was also really mad at him. He hadn’t a clue why she’d be about to cry or why she was angry.
Hoping to deflect whatever it was, he pointed to the phone and said, “Brenda just called. She wanted to know what you were wearing to the wedding.”
“I heard what you said. I gather that you think this dress is hideous and that I look like a fool.” He could tell that the only thing keeping the tears from falling was her even more potent anger at him.
“Umm, Diana, what are you talking about? I didn’t say that your dress was hideous or that you looked like a fool.”
“Oh, really? Wasn’t that what you meant when you said, and I quote, ‘Are you wearing THAT to the wedding’? And when you told Brenda that I was wearing ‘some flowery thing’, weren’t you saying that it looked stupid?”
Frank was at a total loss. He felt like Alice-Through-the-Looking-Glass. His reality seemed to have gotten all twisted somehow.
“When I asked if you were wearing that to the wedding, I didn’t mean ‘are you wearing THAT’. I was only trying to figure out what I was supposed to wear. And when I described it as ‘some flowery thing’, I was just trying to describe it to Brenda. I don’t know what to call that style or pattern. To me it’s just ‘flowery’ and blue. I think you look great in fact. I think you look great in anything. And besides, your taste is excellent.”
Diana looked mostly mollified but not 100% convinced. “You do think I look nice? Really?”
“Babe, you are going to outshine the bride. Now, could you please help me figure out what I’m supposed to wear?”
This conversation gone wrong is a good example of a mis-communication. It’s a pretty typical representation of when transmission doesn’t equal reception.
In this case Frank believed that he was transmitting a perfectly straightforward, easily decoded, and innocuous message. He was attempting to ascertain the proper dress code for the event. He intended to transmit a simple question.
Diana, the recipient of the message, received not an innocuous inquiry but a hurtful criticism. She believed that Frank’s intention was to communicate his disdain or dislike for her outfit. Believing that she had received an insult, she responded with hurt and anger.
Diana’s reception was so different from his intended transmission that Frank was at a total loss to understand her reaction. He couldn’t see past his transmission.
When they finally talked directly, Diana was able to share her reception. When Frank heard her interpretation of his transmission, he then had the opportunity to make a new transmission that would clarify his original message. When Diana received his second transmission, she could stop being hurt and angry and, in fact, feel complimented.
In the ideal scenario the communication might have gone like this—
“Are you going to wear that?” à
Diana, receiving what she perceives to be a hurtful message, turns to Frank and, trusting that he loves her and does not wish to hurt or insult her, says, in a spirit of inquiry, “That sounds like you don’t like my dress; is that what you meant?” à
Frank, hearing her mis-interpretation of his transmission, immediately wants to correct her understanding and says, “No, no, not at all. I think you look great. I’m just looking for guidance about what I should be wearing.” à
Diana is relieved of any hurt and is reassured of her husband’s feelings of pride in her appearance.
The original situation has Diana hurt and angry for several minutes and leaves Frank confused and on the defensive. The revised scenario takes about a minute and results in Diana feeling closer to Frank.
In order to choose version 2, Diana has to work from the belief that she can trust Frank’s intentions. The premise here is that partners believe, despite whatever the immediate evidence might suggest, that their partners are committed to doing well by them, committed to kindness and consideration. If the inquiry reveals otherwise, THEN it’s time to be hurt or angry. But the starting point is one of trust.